When it came to my last payment on my car. I called and was told that my account was closed and yes my car was paid off.
I asked about getting the title and was told to wait 30 days. Then I received another bill for a payment. When I called I was told that my account number was changed and I have a payment due. I asked what the payoff is now and nobody knows and I asked to speak with a supervisor.
I was put on hold and no one came to the phone.
I have not received any communication from them and they are being very secretive about this account. I really dislike them.
Product or Service Mentioned: Tidewater Motor Credit Auto Loan.
Reason of review: Poor customer service.
Monetary Loss: $30000.
Preferred solution: Let the company propose a solution.
I didn't like: Not helpful.