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1.6 Based on 31 reviews
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My car was repossessed by Tidewater, they resold the car and got $8,000 for the car. I set up a payment arrangements with them to pay what I could afford on the balance due which is was around $10,000 after they resold it. I have in writing from them the agreed payment arrangement between them and me. Not even a year into the payment arrangement they started harassing me to pay more and I told them I can't. Now they're calling my employer and... Read more

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My car was totalled. Insurance paid out most of the vehicle and Gap was covering the rest since I still owed more on the loan. I called my gap company to see why the check was approx $900 under paid, and they told me they paid out the full remaining balance that should be due on my account. They told me that they should not be that far off considering I have never missed a payment, and even if I had, they cover up to 2 missed payments. They told... Read more

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I have been trying to reach this company by phone and/or e-mail for two days to let them know my payment would be late. Guess it won't matter since it appears they will be nasty about it. But, in reading these reviews, they seem to answer a number of questions why it is taking so long to pay off the loan, why I can't get a human to answer the phone (actually, my calls do not even go through), why I never receive an actual accrual/itemized... Read more

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Or is the worst finance company ever! They have the rudest customer service agents. She ate full, mean and if you are not sweet to them on the phone while giving them your money, they will hang up on you. Lovely, just lovely. Can't wait to pay off my car and get away from those ***. Read more

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Every time I get a bill there is a 20 dollar late fee but I did not pay late most times early. Also the on line never works for payment and its a 10 dollar fee to pay by phone ughhh come on guys get it together . I have had customer service issues of no one telling the other what is going on and they are confused on who is doing what. Customer service has always been friendly and they try to help . They need a better payment program and web... Read more

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Let me tell you about these dumb MF, they are some smart MF, they need to be out of business, i will pray every night that happens, i hope they sell my loan to some else.

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This has to be the worst finance company ever. The deferment qualifications suck. No one can help, as with any other call center you get 20 different answers. One lady told me I qualified for a deferment and that I would be receiving paperwork via email to fill out and once approved that I would have to pay 100 dollars to cover the finance charges for the month. So days later I get a call from a representative asking when do I plan on paying my... Read more

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The same thing here only Tidewater online account was down and locked us out of it so after 3 months of attempting to contact them they finally reached out to me I let Cynthia Milling key know that the account was locked she put me on a brief hold then come back on the line to let me know that she was not aware of this and gave me an updated account information login info and told me that we were required to pay 3 months immediately or the... Read more

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Messed up my billing said that I owed over $1,000 in insurance that was already paid I've had insurance on the vehicle since I've owned it and now that has resulted in my vehicle being repossessed

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I have my car financed with this company 25 months now. Never been late, or missed a payment. Infact they said I had excellent credit with them. I asked to deffer one payment due to a hardship this month and I was told "NO"... Unbelievable!! I was willing to pay the interest, just deffer the payment. No help from these %@#*&*(.. I would never tell anyone to use this company. I know as soon as I can I will be refinance my loan with another... Read more

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