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1.6 Based on 33 reviews
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    • Payment issues 2
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First due to lack of credit history, I was directed toward Tidewater from dealership. In speaking with both the dealer and Tidewater I was assured that high interest payments would only occur for no more then a year, then refinance and lower rate. Also told that I could choose private financing at this time versus refinance with them. So unfortunately I went ahead with the loan and after one year of paying 547.00 for a 2015 Nissan Sentra this... Read more

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This company continues to change their PH # and website for payment trying to make it impossible for you to make timely payments or get any info. DO NOT USE THEM IF if they are you last hope. I do not allow it to happen to me. Thank fully my car was totaled in an accident and I'm now free from this finance company. Look at all the reviews. So folks were not smart enough to keep trying and let their loans default. YOU are the one that will be... Read more

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This is a awful company. They take advantage of people that are struggling. RUN if you go to a dealership and they say tidewater run. Bought a 16,000 car 2 years ago and still owe 14500.

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My car was repossessed by Tidewater, they resold the car and got $8,000 for the car. I set up a payment arrangements with them to pay what I could afford on the balance due which is was around $10,000 after they resold it. I have in writing from them the agreed payment arrangement between them and me. Not even a year into the payment arrangement they started harassing me to pay more and I told them I can't. Now they're calling my employer and... Read more

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My car was totalled. Insurance paid out most of the vehicle and Gap was covering the rest since I still owed more on the loan. I called my gap company to see why the check was approx $900 under paid, and they told me they paid out the full remaining balance that should be due on my account. They told me that they should not be that far off considering I have never missed a payment, and even if I had, they cover up to 2 missed payments. They told... Read more

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I have been trying to reach this company by phone and/or e-mail for two days to let them know my payment would be late. Guess it won't matter since it appears they will be nasty about it. But, in reading these reviews, they seem to answer a number of questions why it is taking so long to pay off the loan, why I can't get a human to answer the phone (actually, my calls do not even go through), why I never receive an actual accrual/itemized... Read more

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Or is the worst finance company ever! They have the rudest customer service agents. She ate full, mean and if you are not sweet to them on the phone while giving them your money, they will hang up on you. Lovely, just lovely. Can't wait to pay off my car and get away from those ***. Read more

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Every time I get a bill there is a 20 dollar late fee but I did not pay late most times early. Also the on line never works for payment and its a 10 dollar fee to pay by phone ughhh come on guys get it together . I have had customer service issues of no one telling the other what is going on and they are confused on who is doing what. Customer service has always been friendly and they try to help . They need a better payment program and web... Read more

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Let me tell you about these dumb MF, they are some smart MF, they need to be out of business, i will pray every night that happens, i hope they sell my loan to some else.

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This has to be the worst finance company ever. The deferment qualifications suck. No one can help, as with any other call center you get 20 different answers. One lady told me I qualified for a deferment and that I would be receiving paperwork via email to fill out and once approved that I would have to pay 100 dollars to cover the finance charges for the month. So days later I get a call from a representative asking when do I plan on paying my... Read more

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