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1.7 Based on 27 reviews
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This has to be the worst finance company ever. The deferment qualifications suck. No one can help, as with any other call center you get 20 different answers. One lady told me I qualified for a deferment and that I would be receiving paperwork via email to fill out and once approved that I would have to pay 100 dollars to cover the finance charges for the month. So days later I get a call from a representative asking when do I plan on paying my... Read more

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The same thing here only Tidewater online account was down and locked us out of it so after 3 months of attempting to contact them they finally reached out to me I let Cynthia Milling key know that the account was locked she put me on a brief hold then come back on the line to let me know that she was not aware of this and gave me an updated account information login info and told me that we were required to pay 3 months immediately or the... Read more

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Messed up my billing said that I owed over $1,000 in insurance that was already paid I've had insurance on the vehicle since I've owned it and now that has resulted in my vehicle being repossessed Add comment

I have my car financed with this company 25 months now. Never been late, or missed a payment. Infact they said I had excellent credit with them. I asked to deffer one payment due to a hardship this month and I was told "NO"... Unbelievable!! I was willing to pay the interest, just deffer the payment. No help from these %@#*&*(.. I would never tell anyone to use this company. I know as soon as I can I will be refinance my loan with another... Read more

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2011 CAR FINAINCED THROUGH THEM. I CO SIGNED FOR MY WIFE, WE NEVER MISSED A PAYMENT. MY WIFE PASSED AWAY UNEXPECTEDLY AND I COULD NOT AFFORD TWO NEW CARS AT THE TIME SO CALLED THEM EXPLAINED THE SITUATION AND THEY REPOED THE CAR. SOLD IT LATER AND CHARGED ME 3300 DIFFERENCE. CALLED THEM AND ASKED TO MAKE PAYMENT ARRANGEMENTS . THEY WERE UNBELIVABLY RUDE AND CONDENSENDING. AND TOLD ME THEY WANTED PAYMENT IN FULL. THAT WAS NOT GOING TO HAPPEN SO... Read more

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Wow! I paid off my loan 3 months ago and have realized that Tide Water is still auto drafting from my bank account. I hope this gets resolved. Add comment

Resolved

MY DEALERSHIP TOOK A VEHICLE IN ON TRADE THAT WAS FINANCED WITH THIS COMPANY. WE SENT IN THE PAYOFF THAT WE WERE GIVEN BUT NEVER RECEID THE TITLE. WHEN WE CALLED TO FIND THE TITLE, WE WERE INFORMED THE PAYOFF WAS SHORT. NOW THAT WE OVERNIGHTED THE REST OF WHAT WAS REQUESTED, WE WERE INFORMED THAT IT COULD BE UP TO 45 DAYS BEFORE THE TITLE WOULD BE RELEASED. THAT WOULD MAKE THE TITLE 4 MONTHS IN COMING TO US. CUSTOMER SERVICE WAS NO HELP. Read more

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When my car was repo I called the same day tto resolve the issue. I spoke to two different whom said give it her an hour she would have an answer for me. I called back know answer. I called the next day spoke with a rep he tell me it's 24 to 48 hours to call him back at 330 pm in which I did no answer. I called on Thursday just for them to tell me it's more. I've had issuewith the car had iit fix which was the engine that is why I can't pay the... Read more

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This company is disgusting ! I have 3 days before my payment is due, which is scheduled !! and they are calling my phone like crazy asking me when will I be getting my tax refund! Guess what Tidewater!!! I don't get one .!!!! U are annoying ...I have 6 more months to deal with y'all and I'm out so call somebody else !! U might get lucky With the tax refunds !!! Call on!!!&& never again for me !!!;) Read more

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I have only had one issues and that was with online payment . Have been with them a year and call my payments in and never have any issues aside from the darn auto operator . They are always friendly and helpful as they can be and I have even been a week behind do to the car being vandalized I was worried about repair and forgot a payment . They called and I told them what had happened and no issues. Yes they are a place that deals with people... Read more

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